Frequently asked questions

1. How long does it take to receive my order?

Orders are processed within 1–3 business days.

Estimated delivery times:


  • Standard Shipping: 9–15 business days

  • Express Shipping: 4–9 business days

Delivery times may vary depending on your location, customs clearance, and other external factors.

2. Will I need to pay customs duties or import taxes?

Orders may be subject to customs duties or import taxes depending on your country’s regulations.

These charges are determined by your local customs authority and are the customer’s responsibility if applied.

3. Can I return or exchange my item?

Because most of our products are made to order, we only accept returns or replacements if:

  • The item is defective
  • The item is damaged during shipping
  • You received the wrong item

Please contact us within 7 days of delivery with photos of the issue so we can assist you.

4. Do you ship internationally?

Yes, we ship worldwide. Simply place your order and we will deliver it to your address.

5. Do you offer overnight shipping?

Currently, we do not offer overnight shipping.

Express shipping is the fastest delivery option available.

6. What payment methods do you accept?

We accept:

  • PayPal
  • Visa
  • MasterCard
  • American Express
  • Discover
  • Major debit and credit cards

7. I was charged twice for my order. What should I do?

If you believe you were charged twice, please contact our support team with your order number and payment details.

We will review the issue and assist you as soon as possible.

8. I received the wrong or damaged item. What should I do?

We sincerely apologize for the inconvenience.

Please contact us and include clear photos of the item you received so we can review the issue and provide a replacement or solution as quickly as possible.

9. Can I change my order after placing it?

Orders can be modified or canceled within 24 hours of purchase.

After this period, the order may already be in production and changes may no longer be possible.

10. How can I contact customer support?

If you need assistance, please contact us at:

Email: support@makohawaiian.com

Phone: +1 (213) 650 4322

Our support team typically responds within 24 hours.